Privacy Policy

Our Commitment

Last Updated: [3/15/2025]

1. Introduction

Welcome to Freedom Self Storage Carlisle! Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services. We are committed to complying with applicable federal, state, and local privacy laws, including those governing businesses in Iowa, Warren County, and the City of Carlisle.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal and non-personal data to provide a seamless storage experience. This includes:

A. Personal Information:

Name, address, phone number, and email address
Billing information (credit card details, payment history)
Government-issued identification (for rental agreements, legal verification)

B. Non-Personal Information:

Website usage data (IP address, browser type, device information)
Cookies and tracking technologies for website performance
Customer service interactions

3. How We Use Your Information

We use your information to:

Process rental agreements and manage storage unit access
Facilitate payments and issue invoices
Enhance customer service and respond to inquiries
Send updates and notifications related to your rental unit
Ensure security by verifying tenant identities
Comply with legal obligations under Iowa law

We do not sell or share your information with third parties except as required by law or necessary for providing our services (e.g., payment processors).

4. Payment Processing & Security

Freedom Self Storage Carlisle partners with secure third-party payment processors. Your payment information is encrypted and protected under PCI DSS (Payment Card Industry Data Security Standard) compliance. We do not store or retain full credit card details.

5. Data Protection & Security Measures

We implement industry-standard security measures to safeguard your data, including:

SSL encryption for secure online transactions
Access controls restricting employee access to personal data
Regular security audits to maintain compliance with privacy laws

Despite our efforts, no system is completely secure. We encourage customers to use strong passwords and protect their login credentials.

6. Data Sharing & Third-Party Disclosure

We do not share personal data except:

With third-party service providers (e.g., payment processors, customer support software)
As required by court orders, law enforcement, or legal processes under Iowa law
If necessary to prevent fraud, unauthorized activity, or protect our rights

7. Cookies & Tracking Technologies

Our website (www.freedomselfstoragecarlisle.com) uses cookies and tracking tools to enhance user experience. These help:

Improve website functionality
Analyze customer behavior for better service
Store login credentials for convenience

You can disable cookies in your browser settings, though some features may not work properly without them.

8. Your Rights & Choices

Under Iowa and U.S. privacy laws, you have the right to:

Access your information upon request
Correct inaccurate or outdated details
Request data deletion, subject to legal requirements
Opt out of marketing communications

To exercise your rights, please contact us at freedomselfstoragecarlisle@gmail.com.

9. Retention of Personal Data

We retain customer information for the duration of active storage agreements and for a legally required period afterward. This ensures compliance with financial, legal, and tax regulations in Iowa.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated date. Continued use of our services indicates acceptance of the revised policy.

11. Contact Information

For privacy inquiries, concerns, or requests, please contact:

📍 Freedom Self Storage Carlisle
3000 Gateway Drive, Carlisle, Iowa 50047
📞 Phone: 515-809-1018
📧 Email: freedomselfstoragecarlisle@gmail.com
🌐 Website: www.freedomselfstoragecarlisle.com